Advanced customer contact and increased competition in the customer care domain require continuous quality improvement and quality control to attain the most streamlined customer contact centers in the business which automatically puts you at the forefront of competition and excellence. This demands strict policies and training to call center agents which require continuous monitoring 24 hours through conversation recording

Not only are the applications of voice recording limited to call centers, but also to security applications in which strict monitoring of incoming & outgoing calls is a must.

BTC offers a solution that is integrated with the Nortel line of PABXs on all scales from Small to Large enterprises with built-in backups, real time monitoring and a feature rich set of options & administration capabilities to streamline & protect your business.