Large Corporate Account customers are demanding that operators provide them with Service Level Agreements (SLAs) for GPRS services. Large account customers are likely to be unwilling to sign up for a relatively immature and unpredictable service without some kind of quality of service guarantee, i.e. the SLA. The Agilent OSS GPRS QoS solution allows operators to view all of their service information by access point name (APN). Large account customers will have their own SLAs, allowing their particular service quality to be analyzed in isolation from the rest of the user traffic. Using the QoS solution, operators are able to monitor SLAs in real-time and set specific thresholds if required. Operators also have the ability to run historical reports for SLA verification, making these available internally or externally via the Web.