* PC based Calling Number Identification system to record and report all incoming calls.
* Supports up to mointoring of 64 lines per PC.
* Provides the Call Detail Recording of all incoming calls.
* Compatible with various telephone systems.
* Interface with COMMA++ Billing Systems to report at extension level.

* Powerful tool for IVR application development.
* Identical tools for Windows 2000 / Solaris.
* Same develoopment tool for various IVR platforms (MPS-500, MPS-1000 and VPS/is).

* Your callers are routed quickly to the agents best equipped to answer them, helping you build profitable, long term customer relationships.
* Your managers have easy access to vital decision-making tools, from up-to-the-second real-time displays to comprehensive reports. l Configuring and managing your contact center is simple using the system’s intuitive, Windows based screen sequences.
* Total control of all contact center variables –from call volumes and wait times to sophisticated service options and call treatment strategies is at your fingertips.
* The system grows and adapts to your company’s evolving needs, providing an easy upgrade path to even more comprehensive Symposium solutions.
* A cost-effective contact center solution for small or medium-sized companies, and for departments of branch offices in large enterprises.

Ideal self-service solution for medium-sized Enterprises and small Service Providers (24-240ports). Improves contact center efficiency by automating routine requests and freeing agentsfor more complex inquiries. Seamless integration with numerous CTI applications for fastintelligent call routing, Multiple host and database access, Advanced speech recognition.Delivers friendlier self-service and more personalized customer experience through robust,multi-language advanced speech capabilities. Extends your web applications to callers byutilizing VoiceXML, JAVA and other internet technologies. Supports a hybrid environment oftraditional and VoIP telephony protocols.

* Offloads routine inquiries from contact center agents, reducing costs and maximizing efficiency.
* Delivers 24x7 access to your business.
* Connects to most PBXs via standard telephony protocols.
* Provides host and database connectivity to ensure highly personalized service.
* Enables customer information to be displayed on the agent’s desktop via Computer TelephonyIntegration (CTI).
* Reduces maintenance costs by handling system and feature expansion via remote softwareactivation.
* Offers an open, scalable solution for gracefully migrating from small contact centers to morecomplex environments.

* Builds profitable customer relationships by helping you personalize service withsuperior flexibility.
* Quickly routes calls to the agents best equipped to answer them, helping to increasecustomer loyalty.
* Improves agents’ effectiveness and productivity - helping to make them happier in their jobs.
* Gives managers the decision-making tools they need, from up-to-the-second real-timedisplays to comprehensive reporting capabilities.
* Speeds up answering, lengthens hours of service, and connects agents and customers acrosswide geographical areas by extending your contact center using advanced networking andVoice-over-IP (VoIP).

Nortel Networks Symposium Agent is a sophisticated Computer Telephony Integration(CTI) productivity solution that enables call center agents to provide highly intelligent andpersonalized customer care. Its thin-client/server-based application framework takes fulladvantage of industry- standard desktop and server components. Symposium Agent canbe used to automate business applications using data provided by the carrier network, orinformation provided by the caller via touch-tone or speech recognition.